Send messages to your customers through
Instant Messaging
Thanks to AMSped you’ll be able to manage part of the customer care automatically, using our advanced instant messaging features.
You can send notifications via Text Message or WhatsApp Business and manage in real time all the chat with your customers from a single panel inside AMSped.
In order to receive replies from your sent text message and process those replies inside the AMSped chat panel you will have to buy a virtual phone number, provided by our company.
Create your
Custom Templates
To manage your customer care via text messages you’ll be able to create independently your custom templates. You can then select which template associate to every single products and specific status changes.
For example:
- Lead acquisistion: notify the customer of the orders received
- Package shipped: send the tracking code of the order
- Package stuck in courier's warehouse: notify your customers about the packages stucked and give them dispositions on how to proceed
- Customer unreachable: the customer will be notified in case call center operators were unable to reach
- Order delivered: thanks your customer for the order completion asking for a feedback
In case the messages will be sent via WhatsApp Business, you’ll be provided with detailed support in order to get your templates accepted by Meta Business Manager. We’ll provide you example of templates which will strictly follow the Meta’s policies.
Imporve your perfomances through
Remarketing
Using our messaging features you’ll be able to follow up your sales, proposing your customer up-selling and cross-selling after delivery date of the previous order.
You’ll be able to define your remarketing strategy in order to request product feedbacks, get back in contact with your customer or propose additional services connected to the order.
Practical Example:
In case you sell a food supplement able to cover 2 months of daily consumption, you can set AMSped to automatically send a message before the 2 months expiration after the date of package delivery in order to ask you customer to place a new order.
Schedule your
WhatsApp and Text Messages Marketing Campaigns
Through a registration system you’ll be able to filter your customers based on their previous purchases and schedule your message marketing campaigns.
- Select the channel (Text Message or WhatsApp)
- Select the template customized for your target
- Schedule your campaign by choosing sending date and time
If these messages are redirected to landing pages capable of notifying AMSped the appropriate referral, you will also be able to monitor the conversion rate of your campaigns.
Text Messages
Send high reliability text messages-
No installation cost
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Single Text Message 160/chars
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Redelivery for 48h
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Delivery message report
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Emoji compatible
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No media content allowed (Videos - Images - Recordings)
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Replies reception*
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Installation cost € 400,00
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Single message 1000 chars
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Delivery message report
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Message read report
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Replies reception
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Media content reception (Videos - Images - Recordings)
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Emoji compatible